|  Français Advanced Search | Text size: + - R 

About the AMF Register Media Centre A Career at the AMF Contact us
RSS Feeds Follow l'Autorité on Twitter Follow l'Autorité on Facebook Follow l'Autorité on LinkedIn
Follow us
  •  | Print

Complaint process

When a firm receives your complaint, it must:

  • Send you an acknowledgment of receipt;
  • Examine your complaint fairly;
  • Send you its final position, in writing.

If you are still not satisfied, you may ask the firm to send your complaint file to the AMF using the form to Request the Transfer of a File to the AMF.

After examining the complaint file, the AMF will determine whether it is appropriate to offer its dispute resolution services and may then recommend mediation, if deemed appropriate.
It should be noted that the parties must agree to participate in the process and that the AMF has no power to compel or force a settlement.