Complaint examination

The following regulated persons must comply with the obligation to examine client complaints in a fair and equitable manner:

• insurers;
• trust companies, savings companies and financial services cooperatives;
• securities dealers and advisers;
• firms, independent partnerships and independent representatives.

Information relating to your obligations:

• Your complaint examination obligations
• Definition of a complaint
• How to use the Complaint Reporting System (CRS)
• Quick access to the Complaint Reporting System (CRS)
• Frequently asked questions

For more information about your complaint examination obligations, contact us by e-mail at rapportdeplaintes@lautorite.qc.ca or call the AMF Information Centre:

Québec City: 418-525-0337
Montréal: 514-395-0337
Toll-free: 1-877-525-0337