Are you having a dispute with a firm registered with the AMF that has offered you financial products or services? Do you believe you have suffered harm or are the victim of wrongdoing? Then you can file a complaint.

Firms registered with the AMF that offer financial products or services must have a mechanism for examining complaints and resolving disputes. Any consumer who feels he or she has been wronged can draw on this mechanism to file a complaint against the firm he or she did business with or a representative who works for the firm in question.

The firm must receive the consumer's complaint, identify the problem and seek an appropriate resolution.

If a consumer is not satisfied with the resolution offered, he or she may ask the firm to send a copy of the file to the AMF, which will assess the complaint and if necessary, offer mediation services between the parties. The AMF does not pay any monetary compensation with regard to consumer claims, other than cases covered under its protection and compensation programs.

A consumer who feels he or she has been wronged can file an official written complaint with the firm in question, by completing the Consumer Complaint Form.

The firm will then send the consumer an acknowledgement of receipt, process the complaint, and if applicable, offer a settlement.

If a consumer is not satisfied with the settlement offered, he or she may ask the firm to send a copy of the file to the AMF by completing the Request for the Transfer of a File form.

The AMF studies all files received and may recommend mediation, if both parties agree and if such an approach is considered a viable option.

• Consumer Complaint or Allegation Form
• Transfer of a File Form

• Do you need information? Do you want to file a complaint?